The Helpline Center provides transportation assistance through Lyft Concierge aimed at assisting individuals facing transportation challenges.

Our program eligibility is specifically designed to address and overcome immediate transportation barriers, ensuring that individuals can access the resources and opportunities crucial for their well-being and daily living.

Lyft rides are available for varying health and social needs. Rides must be for a medical or social service need that meets an essential/basic need (i.e. getting food, going to work, etc.). Criteria needs to meet one of the following:

• Dow Rummel residents
• Vaccinations for adults
• Older adults (65+)
• Individuals with disabilities
• Rides that meet a medical or social need
• WIC appointments and/or WIC benefit redemption

Rides are not guaranteed until client intake is approved by Transportation Specialist. To complete intake and request a ride, please call 211.