Program Information

Responsible for the maintenance, inspection, dispatch, repair, testing, and certification of the city's water distribution metering system.

Disconnection information:

• The City will shut off water due to non-payment Monday - Thursday before 12:00pm.
  • Before water is shut-off due to non-payment, the resident receives official notices in the mail and may also receive a voice message. A door-hanger is left on the property after the water has been shut off due to non-payment.
• Payment must be made (including the past due balance and disconnection charge) through the Utility Billing Division Office (605) 367-8131 before service will be restored.
• If payment is made by 5:00pm, water service can be turned back on the same business day. This may occur well after 5:00pm.
• Employees do not/cannot accept payments in the field after 5:00pm to restore service that has been disconnected for non-payment.
• Payments after hours can be dropped off at the drop box located outside of City Hall at 224 W. 9th Street. (DO NOT PLACE CASH IN DROP BOX)

Eligibility

Sioux Falls residents

Disabilities access

Street parking, accessible route and restroom.

Required Documents

Call for information

Application Process

Call Water Service main number to set up appointments for water meter related questions, concerns, or problems.