Statewide 211

Statewide 211
211 is currently available in the Sioux Falls, Rapid City, Sturgis, and Northern Hills areas.

Planning to make 211 statewide in South Dakota began in 2004. A planning workgroup was formed with representatives from United Ways, government entities and non-profit organizations. The workgroup concluded that a statewide 211 system would benefit the residents of South Dakota tremendously and they enthusiastically endorsed working together to accomplish this task.

If you are interested in bringing the 211 service to your community, please call (605) 334-6646 to learn more or e-mail director@helplinecenter.org.

Progress in implementation of 211 SD:
The 211 phone number was activated in the Sioux Falls metropolitan area in October, 2001 by the HELP!Line Center. The call volume increased by over 50% in the first year as word spread about the services provided by dialing 211. Over 35,000 phone calls were answered in 2005. 211 in Sioux Falls is supported by the Sioux Empire United Way, the City of Sioux Falls, Minnehaha County, Lincoln County and through grants, corporate donations, and private donations.

A statewide on-line resource database was unveiled in March, 2005. The database contains over 6,000 social service, government, non-profit and faith-based programs and agencies across South Dakota. The database has allowed resource information to become easily accessible 24/7 to any South Dakotan with a web connection. Click here to access the database.

The 211 phone number was activated in the Rapid City area in June of 2006 due to the dedication of the Community Services Connection. The Community Services Connection spearheaded the effort to bring 211 to Rapid City by identifying and securing funding sources and spreading the word about 211. There are several funding partners that made 211 in Rapid City possible, including the United Way of the Black Hills, the John T. Vucurevich Foundation, and the City of Rapid City. The 211 service extends to Black Hawk, Box Elder, Ellsworth AFB, Hermosa, Hill City, Keystone, Newell, Piedmont, and Summerset.

The 211 phone number expanded its service to Sturgis and Whitewood August 1st, 2006. The number was activated just in time to serve the 500,000 people that attend the Sturgis Rally. Support for 211 in Sturgis is provided by the United Way of the Black Hills.

The 211 phone number expanded it's service to the Northern Hills area in November of 2006. Support for 211 in the Northern Hills is provided by the United Way of the Black Hills. The 211 service extends to Belle Fourche, Deadwood, Lead, and Spearfish.

An on-line resource database was unveiled in March, 2005. The database contains over 6,000 social service, government, non-profit and faith-based programs and agencies across South Dakota. The database has allowed resource information to become easily accessible 24/7 to any South Dakotan with a web connection. Click here to access the database.